Finding of A Study
BJP and Congress Neck-to-Neck in Cyber race
Narendra Modi most popular candidate online
Pune, March 10, 2014-
Bharatiya Janata Party (www.bjp.org) and the Congress (www.inc.in), the principal rivals in the Indian political
arena, are neck-to-neck in the cyber race. However, BJP and its prime
ministerial candidate Narendra Modi are ahead in terms of exploiting social
media if compared to the Congress and its vice president Rahul Gandhi.
Mr. Modi is the most
aggressive user of the website and social media. With a huge social media base
of 10 million Facebook likes, 3.47 million Twitter followers and 126969 YouTube
subscribers, he is by far the most popular candidate online. In a head-to-head
comparison, Rahul Gandhi does not have a Twitter, Facebook or YouTube account.
The new entrant, Aam Aadmi
Party (http://www.aamaadmiparty.org/), however, has stolen a
march over all the six national parties in effectively exploiting websites and
social media in the Lok Sabha election campaign.
Political
Party
|
Website
URL
|
|
Facebook
likes
|
Twitter
followers
|
YouTube
subscribers
|
Bharatiya
Janata Party
|
|
|
2,544,235
|
375000
|
44500
|
Indian
National Congress
|
|
|
2,021,253
|
135000
|
5117
|
Nationalist
Congress Party
|
|
|
208,808
|
12700
|
142
|
Aam
Aadmi Party
|
|
|
1,670,036
|
538000
|
40845
|
CPI(M)
|
|
|
No
official page
|
1574
|
55
|
CPI
|
|
|
No
official page
|
No
official page
|
No official page
|
BSP
|
|
|
4909
|
364
|
10
|
BJP has a provision for
online donation. The Congress, however, expects its well wishers to write a
cheque and send it to party headquarters in Delhi via a courier or through
snail mail. The NCP, CPI (M), CPI, and BSP do not even appeal to the people for
donations. Only the AAP has an elaborate
system to receive online donations, deliver online receipts and compute the
data with names and addresses of donors.
Of these parties only the
CPI (M) informed the people how they spent its funds last year. It has put up an
audited statement of the party accounts for the year 2013.
These are some of the
findings of the study undertaken by Prof. Kiran Thakur and Mr. Sagar Atre at Pune-based
FLAME School of Communication since January 9, 2014. The findings were published
in the inaugural issue of FLAME’s Working Paper series formally launched by its
President, Prof. Indira Parikh today.
The websites of the CPI
(M), CPI, and BSP are characterized by poor quality of design. They have not
used graphs, graphics, photos and video clips to make the websites interesting
and interactive. No attention has been paid to the convenience of the visitors.
The indifferent attitude of the CPI towards its website can be realized from
the fact that http://www.communistparty.in/
is run on a blogger page and is not a full-fledged website. These parties do not have active presence on the social media. Their
websites are not updated for weeks while their counterparts of BJP, Congress,
NCP, and AAP update every day, sometimes several times in a day. These four parties
have used these websites as platforms to inform, and educate the people on the
topical issues, and stands of the respective organization on these issues.
However, no party has ever
mentioned anything about their electoral alliances and has explained why they
had to enter into alliance in the past or for coming election. They do not have
even a formal appeal to voters to vote for their allies.
No party was able to
upload its manifesto until the day the election dates were announced, because this
important document was not ready for any of the six national parties. However,
AAP has a unique feature. Its website mentions important issues of 70 constituencies
in which its candidates will contest and how they will take these up.
The FLAME School of
Communication has planned to monitor these websites until the election results
of all the constituencies are announced, according to Prof. Thakur.
For observations about each
of the seven websites from January 9, 2014 to March 6, 2014, read on
Bharatiya Janata Party
The
BJP is the most comprehensive and aggressive party in terms of presence on the
internet (www.bjp.org ). The party is prompt about keeping
information on its website updated. The party uses its website effectively as
its mouthpiece. It also has an informative series of articles on current
topics, examples include the resignation of eminent legal experts like Fali
Nariman and retired Supreme Court Justice KT Thomas on March 3, 2014 from the
Lokpal selection panel, or the passage of reservation bills by the President of
India on March 3, 2014 , just before the code of conduct came in force, the
issue of women’s rights on Women’s Day and others.
Some information critical for
communication with the voters is missing from the website. It does not post any
financial information, even though one of the most critical poll issues for its
campaigning is transparency and corruption-free governance. It does not have
information about source of party fund, and list of donors and donations.
Another important attribute missing
from the BJP website is the manifesto. A month before the elections, on March
7, 2014, the BJP does not have a manifesto ready for its party.
Poll alliances are another factor
which are important decision-making points for the people who intend to vote
for that party. The BJP, however, does not make clear its alliances on its
website, although they are mentioned in some of the press releases issued by
the party. The seat sharing formula which will be decided between the BJP and
its allies and its publication on the website has not been mentioned.
The BJP has connected its website
to YouTube videos on topics like registering for voting, finding out your voting booth and other details.
Another detail the party mentions repeatedly on its social media profiles and
webpage is the ways in which people can contribute to the BJP through funds,
volunteering, and sharing its messages on social media. It has repeatedly focused on reaching its
“Mission 272+” which is the number of Lok Sabha seats required to form a
government single-handedly.
The BJP has an active social stream
on Facebook, Twitter, and YouTube. It
promptly posts updates once campaigning events conclude during the recent
period. The party posts regular updates on all three platforms and keeps them
updated. There are usually 2-3 updates about party events on all three social
media platforms.
Indian
National Congress
The Congress Party has been active
on its website (www.inc.in) , posting regular updates about is
campaigning activities on its webpage. As of March 6, the Congress did not post
names of its candidates, while rival parties like the BJP, NCP and AAP have
declared some of their candidates.
The Congress party, like the BJP,
has not provided its information about sources of its funding. An additional
lacuna of its website is the lack of an online donation platform for its voters
and well wishers. While parties like the BJP and the AAP provide voters the
chance to donate to the party online, the Congress website does not provide
that gateway, making its donation procedure rather inconvenient for its voters.
While the BJP and the AAP have a donation queries helpline, the Congress party
has a rather old-fashioned style of accepting donations by cheque. The visitor
has only to enter his/her name, phone number and cheque number, and click
submit, which produces no further action by the website.
The Congress also falls short in
terms of keeping website viewers updated about the activities of its
campaigning leaders. Only Rahul Gandhi, the probable PM candidate for the
Congress, is covered in its events, while other leaders and their events are
not covered prominently. Moreover, the event schedule of Rahul Gandhi has also
not been updated properly on the website since January 30, 2014. Videos of his
interactions with various groups of people are uploaded sporadically on the
website, but the schedule for that too is erratic.
Although the information about
possible alliances is discussed and reported and in the media, the party
website has no mention about the final status. However, this is not unique to the
Congress. The Congress has a website for its manifesto similar to the BJP,
however, it also had not declared its manifesto yet.
On the social media front, the
Congress has been updating its events once or twice a day with photographs and
videos. The YouTube channel of the party has been especially active because it
has constantly updated the videos of rallies, interactions and other events
which are happening in the party. Its Twitter feed is also active, although one
major drawback mentioned by newspapers covering social media pages of political
parties is that Rahul Gandhi has no official Twitter page, while Narendra Modi,
his rival has a following of 3.47 million users.
Aam Aadmi Party
Although not a national party
according to the Election Commission of India, the Aam Aadmi party (AAP) has
one of the strongest online presence in the country (www.aamaadmiparty.org). With nearly Rs 10
crore in donations, a detailed audio-visual update on its website after major
events, and presentations of data on its website, AAP is a very active internet
user. The most striking attribute is the presentation of financial information
and contributions received by the party and a detailed analysis of donation
trends.
The AAP manifesto was yet to be
released, although individual nominees for the 70 Lok Sabha seats declared by
the party have declared their own aims and objectives for their constituency.
An important part of the AAP’s strategy is its habit of updating clarifications
about controversies published on news outlets. The AAP is usually quick to
clarify its position and hence provide its official point of view to the
people. Another feature absent on most other websites is a detailed list of all
office bearers, including authorized spokespersons, the AAP disowns any media
comment provided by anyone other than the authorized spokespersons. The website
also contains information about various government scams with data to back them
up. Since the AAP is a critic of all existing political parties, it has not
forged any alliances and information about it is not on the website.
The AAP has run a volunteer
campaign, has actively sought donations and memberships and has registered
members online. Their membership data is also available online and is
searchable by geographical locations. The website also runs blogs of external
writers which are then syndicated under the website’s blogs section. The
contact details of the party are up-to-date.
On social media, AAP is a strong
entity, with more Twitter followers than all other parties, and with 1.6
million Facebook likes and 40800 YouTube subscribers, lesser only than the BJP.
The social media use of AAP has been considered to be the most effective
mobilisation of youth by many commentators studying political happenings.
Although the long-term effectiveness of this strategy remains to be seen, the
social media pages of AAP are currently buzzing with activity.
Nationalist Congress Party
The
Nationalist Congress Party’s website, www.ncp.org.in, is regularly
updated. It contains a information about the party’s activities, its aims and
objectives, and the poll strategy. The party’s is the only one among the seven
under study, whose focus is not on only one leader, namely founder and Chief
Sharad Pawar. The website hosts articles about several of its top leaders
including Supriya Sule, Jitendra Avhad, Ajit Pawar, Bhaskar Jadhav, Praful
Patel, and Chhagan Bhujbal. The website is prompt about updating information on
events being attended by its leaders. It has promptly declared also the status
of its alliance with the Congress, the finalization of the seat-sharing formula
and the declaration of its first list of candidates. Moreover, unlike most
parties, the party website contains a short biographical sketch of all its
candidates declared so far.
The party provides detailed
information about its organizational structure and contact details. However,
some key features are missing from its website, the most important of which is
financial information. It does not disclose ways and means to get party funds
or list of donors. There is no information about donation to the party. The
party provides good information about the voter registration process, finding
out your voting booth and verifying the voter’s name on the voting list.
The social media presence of the
NCP is steadily rising. It has incorporated all its social media feed on the
website. However, their updates are not as frequent as the websites of BJP or
AAP. The website still does not have its manifesto online. Nor does it have any
kind of input feature for getting suggestions from the people about its
manifesto.
Communist Party of India (Marxist) [CPI (M)]
The CPI(M) website, www.cpim.org is
not updated regularly. Although there is information or commentary by senior
party leaders on current issues, there is little or no information about the
party and its daily activities in the run-up to the elections. Unlike other
parties however, the only critical piece of information the party website
prominently covered was the meeting of eleven political parties to form an
alliance on February 25, 2014.
The party website provided adequate
information about its last electoral performances and the current state
governments it is running. However, in terms of other information, the party
website falls short. The website’s layout is unattractive. While other websites
focus on images, graphs, and pictorial presentations, the CPI (M) website
contains a lot of text and only some pictures and video functions. The video
functions are also not updated daily, and are updated once in a few months.
The party website does not contain
any information on utilities and even election-related matters. Unlike the BJP,
INC and NCP, which provide information about election issues, the CPI (M)
website does not talk about these issues at all. The site falls short as a
fund-raising tool as well, as no easy method to pay money is available on the
website. The website does not have a section to receive comments or suggestions.
However, its Contact Us section is detailed and contains information of several
leaders. The party has provided an audited statement of its accounts for 2013
and uploaded a copy on its website. No other party has done so among all the
seven parties studied.
In terms of its social media, the
CPI (M) is one of the three laggards along with the CPI and the BSP. The CPI(M)
has no official Facebook page, has only 1574 Twitter followers and only ten
YouTube subscribers. There is no link of the social media feed on the party
apart from the RSS Feed (Really Simple Syndication). Its activity on these
three social media platforms is also low.
Communist Party of India (CPI)
The CPI runs its
website, www.communistparty.in, on a Blogger page. The website usually takes
about 10 seconds to load even on a high-speed broadband connection.
The CPI website is one of the least
updated websites among the seven national parties. It has nearly one update per
week while its other sections are not useful for a regular visitor. A lot of
information is about its history and its stance on various issues. There are no
interactive features, and there is no syndication of social media content on
the website. The contacts section of the website is exhaustive, and provides
contacts of all important national leaders. The website performs badly on all
interactive features, and only contains a large amount of text without
interesting and engaging elements. It does not have any social media Facebook,
Twitter or YouTube profile. It is the only political party under study to not
have any social media profile. A lot of its pages do not open properly even on
high-speed internet connections.
Bahujan Samaj Party (BSP)
The BSP has a website (www.bspindia.org) which is aesthetically unattractive. Like
websites of the CPI (M) and the CPI, it is
also not updated. The only updated section of news contains rhetoric
against the BSP’s chief rival in Uttar Pradesh, the Samajwadi Party.
The party does not have any
information about its alliances with other political parties, and has very
little information about its leaders. Although it contains a video feed, it has
not been updated even once since the websites are being monitored since
January. The photo gallery also does not provide links to authentic material
and is often unavailable. The audio-visual section contains third-party videos
of non-authentic YouTube pages belonging to unknown individuals. Only a couple
of rallies and events where the BSP chief Mayawati spoke have been covered on
the website through text. There are no financial disclosures, nor an appeal to
join, volunteer or donate. The quality of website design is extremely poor, and
the font used for displaying Hindi is not provided on the website. The Hindi
language feature on the website does not load properly on multiple browsers and
computers. The contact sections contains a message form, which when filled out
does not yield a reply even after a month of contact. The party contains some
features like a blog, a feedback form and party achievements. All these
sections, however, contain no updated information and have remained as they are
through two months of observation. After the election has been declared on
March 6, the BJP, NCP, INC and AAP have appealed to voters to turn out in large
numbers, while nothing has been updated on the BSP website.
On social media platforms, the BSP
has 4000 followers on Facebook, 364 Twitter followers and 10 subscribers on
YouTube. All these social media pages are not active, and there is no mention
of them on the party website.
Social media metrics
Four out of the seven
national parties update their social media profiles daily in some form or the
other. Although mostly through updates about events happening within the party,
all four of these parties provide detailed information about various aspects of
the polling process, the developmental work being undertaken by its chosen
leaders and the ways in which voting for their candidate would benefit the
electorate. All four parties have social media pages apart from the official
pages of their leaders, and the interactivity on the websites themselves has
now moved on to social media platforms. Barring the AAP, no other website has a
large comments section. The social media feed of these four parties is where
many of their updates are posted regularly. Facebook photos and updates, tweets
and YouTube videos that are then syndicated on the website is usually the way
in which information is disseminated to the voters. All four parties have
integrated several applications like presentation apps, PDF documents,
downloadable candidate lists and finally, text and video biographies of the
nominated candidates on social media profiles. Most of these social media
profiles undergo at least 2-3 updates per day, while usually the number of 5-6
updates per day per social media platform.
For the three parties, the
CPI, the CPI (M), and the BSP whose social media and website activity is
lacking, there seems to be a serious lack of interest in using these platforms.
None of the three political parties, the CPI (M), the CPI and the BSP post any
daily updates on their party profiles. The profiles are inexistent in case of
the CPI. The updates of the CPI (M) and BSP are sporadic and haphazard. Most of
their updates are text-based and they make use of very few audio-visual
features. The result is that their websites are aesthetically unappealing to
the viewers. Lack of updates and information renders these profiles valueless
as communication and interaction tools. All three have negligible or no social
media activity. Predictably, Narendra Modi of the BJP is the most aggressive
user of the websites and social media. With a huge social media base of 10
million Facebook likes, 3.47 million Twitter followers and 126969 YouTube
subscribers, he is by far the most popular candidate online. In a head-to-head
comparison, Rahul Gandhi does not have a Twitter, Facebook or YouTube account.
Social Media Statistics of the Seven National Political Parties
Political
Party
|
Facebook
likes
|
Twitter
followers
|
YouTube subscribers
|
Bharatiya
Janata Party
|
2,544,235
|
375000
|
44500
|
Indian
National Congress
|
2,021,253
|
135000
|
5117
|
Nationalist
Congress Party
|
208,808
|
12700
|
142
|
Aam
Aadmi Party
|
1,670,036
|
538000
|
40845
|
CPM
|
No
official page
|
1574
|
55
|
CPI
|
No
official page
|
No
official page
|
No official page
|
BSP
|
4909
|
364
|
10
|
Discussion
In sum, four of the seven
political parties selected for the study, the BJP, INC, NCP, and AAP, are
serious and active on their social media profiles and websites. Three national
parties, the CPI(M), the CPI and the BSP have websites which are not updated
daily. The social media profile of CPI
is non-existent and in case of the CPI(M) and BSP, it exists, but they do not
have any activity. In an election where nearly 227 Lok Sabha constituencies
have high (more than 20%) social media penetration among voters, the inactivity
of these political parties is surprising.
The adoption of internet
campaigning by four of the seven national parties in earnest signals a major
shift in the strategy of political campaigning in India. The spread of the
internet on computers and mobiles has enabled scores of people to access
information online. Social media platforms are being aggressively used by four
Indian national political parties, as this study demonstrates. However, the
translation of this online campaigning into electoral victory or loss will
determine its usage in the future elections. While Barack Obama’s 2008 and 2012
online campaign could attract voters, the Lok Sabha election results of 2014
will show Indian parties if social media campaigning tactics are effective in a
large, diverse and scattered electoral population like India.
Websites of parties in the past
were expected to provide some platform for the visitors to air their views in
the form of feedback, comments and suggestions. None of the seven parties has
such a facility probably because of the easy availability of Facebook, Twitter,
and YouTube through the website.
Except websites of CPI and BSP,
websites of the remaining five offer audio-visual tracks to spread the message
across to the voters.
The website hosts are expected to
be careful to provide contact information about the webmasters (Mail and postal
address, landline or mobile phone, and fax) . This help visitors to contact the
webmaster in case there is any technical difficulty in accessing the website.
However, Except BJP and BSP, the websites of rest five parties do not provide
these details.
--
For details about the working paper: